This policy explains how Science Basket processes and delivers physical orders.
Order Processing
Orders are generally processed after successful payment confirmation or confirmation of an eligible payment method. Processing time depends on stock, product type, packaging requirements, weekends and holidays.
Delivery
We ship using available courier/logistics services. Delivery estimates shown on the website or communicated by support are estimates, not guaranteed delivery dates. Remote locations, weather, public holidays, courier disruptions and other circumstances may cause delays.
Shipping Charges
Shipping charges and any free-shipping eligibility are displayed at checkout or under the applicable promotion. Promotional free-shipping thresholds may change from time to time.
Address & Failed Delivery
Customers are responsible for providing a complete and correct delivery address and reachable contact number. Additional charges arising from an incorrect address, repeated failed delivery or re-shipment may be payable by the customer where appropriate.
Damage or Missing Items
Please inspect the parcel promptly. If an item is visibly damaged, missing or incorrect, contact us as soon as reasonably possible with the order number and supporting photographs/video so that we can investigate with the courier or fulfilment team.